I asked for my tickets to be refunded in November because I was going to be out of the country at the new date.the suffix was wrong on the first attempt, but they didn't tell me it had bounced until I had called them. they said they would try again.no response for a month+ so called them again and asked what's happened only to be told it has been sent but there was nothing in my account history.They 'asked their finance team to look into it' and another month goes by with no reply to my emails or any updates so I call again. Only to be told it was refunded in November!! They hadn't even passed on any of this to their finance team to action or let them know to update the suffix!! So I was straight up lied to that they where looking into it.The lack of communication and having to chase this up was infuriating. The internal working of the team is in shambles because no notes where on my account that any of this had even been actioned.I asked to be transferred to their team leader who finally got it fixed in 24hrs but by now it is April... At least I finally got my refund
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