I recently received an email to alert me that the event I was attending was being changed and that my tickets were cancelled. I was advised that I would be automatically refunded within a few business days. After waiting many weeks for the refund to appear in my account I contacted Ticketmaster. It took them a couple of business days to respond to my refund request but the refund was back in my account a couple of days later.Given that the tickets were being cancelled by the event organiser, however, I should not have had to initiate contact in order to get my refund. I know they are asking for patience with the COVID situation but that's been going for the past 18 months. If they can't work things out by now then why not?
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