In the first instance, I was promised a refund within 3-5 days but that didn't happen. Hence the frustrating follow-up. All other reviews mention people by name. I worked from the email detailing the process but in My Account, there was no clickable reference to the Ottolenghi tickets I had purchased. I had to work very hard to get to a person through the Chat. No explanation about why it hadn't been repaid after the cancellation.
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