I had tickets to Stormzy for 1 May 2020. COVID happened and this was postponed once to a later date, and then again indefinitely due to COVID (which is completely understandable). The communications around this were prompt and easy to follow.It's now August 2021 and the global situation hasn't allowed a new date for the concert - so I requested a refund. Josephine literally responded to my request within a minute, and processed my refund with no questions asked.
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