On the actual day we cancelled the Lion King tickets due to a ticket holder in our family unwell, TM staff showed empathy and understanding of our situation. When there were no alternative days (booked out), TM considered a refund, which we were advised could take a few days for outcome. They exceeded our expectations by informing us that we have had the refund request approved and processed the credit. We will definitely be booking through Ticketmaster in the near future.
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