Because my printer needed a new cartridge, I chose the option of collecting my ticket for the first festival event, from the venue. Fortunately I was more than usually early in arriving because firstly, there were two stalls side-by-side, giving out pre-booked tickets. So I joined the shorter of the two queues. Alas it was the wrong queue! (Clearer signage for differentiation is needed, please.)Second, when I reached the front, my ticket was seemingly not there! The two women in charge seemed to look through everything then confirmed that it wasn't there. I knew I had had confirmation so quickly did an email search on my phone but couldn't locate a satisfactory receipt of payment - only the general booking acknowledgement, BY now, sweating, I opened my internet banking app to locate proof of payment ... (I knew that my credit card would be the key (having checked the pick-up-ticket requirements before leaving home, but unfortunately I'd left my credit card in other clothing in a different location.) But I had plenty of proof of identity plus (banking) payment proof on my phone so trusted all would be well. And I could even remember the row and seat number if it came to that ... but how to resolve this impasse ....!!! Suddenly, the ticket was being handed to me. Where was it then?! I asked. How did this happen? Don't worry said the woman, you've got it now. By now, despite there being two on counter duty, the queue was lengthening. I was grateful it was found and even more grateful to have gone very early. But what would have happened to someone unable to find a park, perhaps, arriving five minutes before the show?
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