After complaining about the poor service I got from queue.it.com when trying to get my son tickets for the sidemen charity match for the third failed attempt I was advised to raise the complaint to ticket master from Queue.it
To then receive an email that highlights some poorly trained customer service skills from ticket master.
While I understand that the event is sold out (now) I found the direction of the response to be dismissive and patronising.
Specifically, the inclusion of the employees own experience with the website, why did I need to know?
The response failed to address the technicality of my original query, choosing instead to lecture me on basic registration steps and stadium capacity. Yes I have been there many times I know how many seats Wembley has…and yes I did pre register.
This approach is unhelpful and lacks the professional standard I would expect from the SDMN brand.
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