I was in the queue half an hour before ticket sales opened for Hilary Duff’s concert in London at The O2 Arena. When I finally entered, there were only about 1k people ahead of me.
When it was my turn to buy, the website kicked me out and said that I was no longer in the queue. When I tried again, I was sent back to the very beginning of the queue, with more than 50k people ahead of me.
Obviously, I couldn’t buy any tickets. I even waited again for the queue to go down and reach my turn a second time, but when it did, I got exactly the same message saying I was no longer in the queue.
So the option to purchase tickets never even opened for me, not once. I was removed from the queue both times.
I strongly believe that Ticketmaster prioritizes resellers/bots and removes real customers from the queue. This is extremely unfair and unacceptable.
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