I had a VIP pass for an event at the venue on Sunday, but I did not receive any email from the service detailing what was expected of me as a VIP guest. To address my concerns, I reached out to the service and accessed a helpbot, but received no answers. I then attempted to call the service, only to find the number I dialed was incorrect. I also tried contacting the venue for help but had similar trouble reaching someone. I arrived at the venue about 40 minutes before the show started, only to be seated and asked by my neighbor why I hadn’t received my VIP lanyard or book upon arrival. This information was apparently in the email I missed. Regardless, the staff at the entrance didn’t inquire about my lanyard; they only checked my electronic ticket. The show itself was fantastic, but I believe communication with VIP attendees could be improved!
Claim your business profile now and gain access to all features and respond to customer reviews.
Ticketmaster is the largest global event ticketing company.
