Review Time
The show was brilliant
But Ticketmaster leaves a lot to be desired
I received the tickets to my phone and as stated loaded them into Google Pay wallet for a supposed easy entry to the show
This was not the case as Google Pay does not then display the barcode and the venue does not use tap n go
Fortunately I had the forethought to take the password for Ticketmaster app with me otherwise it would have been a major drama
To ensure your fancy system works correctly for every user ensure the venue you are selling tickets for uses the system that you advise your customers to indeed activate
Loved the bands, the tickets did not scan on the app so I had an extra step in going to the box office but was easy enough, could’ve had dessert option for kids, security protected us when going outside when it was storming.
Being a 1892 member I was supposed to get on at 12.00 it wouldnt allow me to do so I had to wait till 3 o'clock when public sales come on to do so just not good enough I thought you guys where switched on but apparently you are no better than the shit show at Ticketek
The venue, the dhow the atmosphere it was do right.. seeing the great Gatsby at the Capitol theatre with members of the audience all dressed up was do much fun... thank you fir a wonderful afternoon, feeling like we were stepping back in time..
The purchasing experience was a nightmare where the site kept booting me off every time I got to the front of the queue. I ended up having to buy standing GA tickets due to the many delays! Then on event day, trying to transfer one of my tickets to my wife kept freezing & neither transferring nor allowing me to cancel the transfer back into my account. This caused great stress & meant me having to line up for assistance at the box office at the event. A terrible experience.
I booked tickets using my companion card not something you are able to get without having a significant disability I specifically asked for accessible seating as I’ve had a grade five brain aneurysm and stroke and my mother seven spinal fusion’s so we both can’t stand for long periods or walk extremely unfair
I was sent the wrong standing tickets so we were running around everywhere to get it sorted and by the time we got to the help desk who’s reception girl was amazing we’d already walked at least over 3km total and were both deeply exhausted and sore before the show had even started
The traffic getting to the game was poorly managed with poor signage. There was no signage for public parking or paid public parking. The public was parking in fields which was probably illegal and then walking to the gate. Turning right to get the the venue allowed only 5-6 cars at a time with 3-5 minutes between light changes. There was only 2 lanes processing tickets and ground signage was poor. Staff were polite and helpful but knowing where to eat, get a beer and toilets was difficult to navigate. The one screen is too small to follow the game on. The playing area looked very good
Concert quality was awesome, clear and easy communications on day of event.
Literally the only down side to the concert was that there was no rubbish bins in the front GA area, which meant there was rubbish left lying all over the place, it was a tripping hazard!
The concert and everything else was spectacular!!!
The artist line up was exceptional! Great weather, venue could have been bigger. Booking experience was fabulous. Easy to transfer a ticket to a friend. Maybe send the info email/text a week prior as well? Thanks !
Firstly, thank you for putting together such a strong lineup. The artists were outstanding — Australia truly does have remarkable talent. Kate, Mossy, Icehouse and Barnsey still brought more energy than I can muster most days. It was a privilege to see performers of that calibre in such a setting.
Ticketing and pre-event communication were also handled very well. Information was clear, expectations and rules were outlined (even if not everyone chose to follow them), and the process leading up to the day felt organised and professional.
Unfortunately, the event-day management didn’t reflect that same standard.
The parking setup significantly slowed arrival. Traffic merged from two lanes down to one at the point of entry, creating unnecessary congestion. It would have made far more sense for traffic to split at that point to improve flow.
Parking in a stubble paddock on a mid-30s day was also concerning, particularly without any visible fire presence. Combined with the walk of over a kilometre to the venue in that heat, it made the arrival experience unnecessarily difficult for many attendees.
We had reserved seating. After lining up to enter and walking down to the seating area, we were directed back up the hill to collect wristbands. The queue for reserved seating stretched nearly back to the original point of entry — effectively where wristbands could have been issued in the first place.
Amenities were another area of concern. Generic, mixed-use toilets are not what we expect at a large, well-ticketed event. Many comparable venues provide clearly separated male and female facilities, which improves cleanliness and comfort. Guys, we need to aim better. There was also only one hand-wash station, which ran out within the first hour and was not refilled.
The non-alcoholic drink offering was particularly disappointing. There were no non-alcoholic wine options at all — despite this being a growing and mainstream trend. Beyond that, non-alcoholic options were essentially limited to soft drinks or water. Sugar-free soft drinks had run out before 5:30pm, leaving water as the only viable choice. For a premium-ticketed event at a winery, this felt like a significant oversight and poor inclusivity for non-drinkers.
The food vendor layout compounded crowding issues. Vendors were positioned directly opposite each other with a narrow corridor between, creating a bottleneck as queues formed on both sides. While peak-dinnertime demand is understandable, the configuration amplified congestion unnecessarily.
I offer this feedback constructively because the bones of a truly excellent event are clearly there - quality line up of performers, strong ticketing processes, and a beautiful setting. Other nearby venues are demonstrating how smoothly these events can operate.
Thank you again for the opportunity to attend. I hope this feedback assists in refining future events.
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