Secured great seats to our show during Ticketmaster's pre-sale. Also opted for an excellent dining/show package. Unfortunately, the ticket system for the dining was confusing, as in my Ticketmaster account, it showed that there was a ticket for the dining, but the option to print was greyed out. I queried this with Ticketmaster's Help Line who kept giving me tips on how to print out my tickets for the show. On the third attempt to clarify, I was informed to just show my receipt for the dining package at the venue. In regards to the show itself, it was excellent, however, we nearly missed the start because our print-at-home tickets would not scan correctly and we had to go to the service desk (having spent ages in the queue to get in). I have never had a problem with this before. The usher said the tickets were scanning as having been used! I had to RUN downstairs in a panic thinking I would not be allowed in at the start. There was also another show-goer at the counter who had the exact same problem. I managed to get back up the stairs just as the doors were shutting. As you can imagine, this put a bit of a dampener on the show at the beginning. Lesson learnt. ALWAYS choose digital tickets and add them to your e-wallet.
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