Absolutely ridiculous customer service!!!We purchased tickets to a concert months ago. Upon trying to open my Ticketmaster account I was asked to reset my password. Upon clicking on the relevant button I was told that a code was being sent to the email address connected to the account. No code was received. I tried this on several occasions to no avail. Bottom line, I cannot access my account. There was a Ticketmaster phone number I found, 136100, but all gets is ‘Thank you for contacting Ticketmaster. Out contact centre is currently closed. Our new operating hours are 9:00 AM to 5:00 PM seven days a week. If your event is taking place today, please visit the box office for assistance’. Then the call is disconnected!! I called that number 5 times between 9.00am and 5.00pm today (Monday). Seriously? There is no other Ticketmaster telephone number available anywhere. The ‘contact us’ section of the website forces you into a loop and the advice is to access your account, which of course I cannot do. The only means of contact is via a lengthy online form that asks for a whole lot of irrelevant information. I haven’t heard back for two days and the event is approaching fast!!! What a terrible business model.
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