We were very confused by the whole process. In simple terms we wanted to buy two tickets and have them transferred to my mobile phone digital wallet. I didn't achieve this objective and after seeking assistance from your help desk I received the tickets as an attachment which I then printed for use at the point of entry I have recently accomplished this very task when booking parking at Melbourne airport so despite my age and online incompetence I am able to achieve this sort of task without too much trouble. The problems developed once I had obtained the tickets and wanted them delivered to my phone. Why passwords and usernames are required at this point is not obvious to me. I used the same username and password I had used last year in purchasing tickets for the Boxing Day Test match in Melbourne.Unfortunately the system did not recognise these usernames and password despite me writing them down correctly when using your company to buy the Test match tickets last year. The time allowed for the total transaction became a problem once the system rejected my password and I think the four minute limit should be reviewed. I would recommend looking at the system Melbourne airport use for their parking system as I believe its simplicity is something that could be replicated by Ticketmaster in its ticket purchase system
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