ticketmaster.com.au

4.2
4.2 Based on 1.8K reviews

Ticketmaster is the largest global event ticketing company....

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Gina Coleman
Impossible to get accessible seating

It is impossible to get accessible seating tickets from ticketmaster. I am a wheelchair user and need a wheelchair accessible space. Standard seating can be selected on the website but they do not allow you to select accessible tickets, this is discrimination. Ticketmaster has a phone number for accessible tickets but it is never answered and rings off after 6 rings. I have called more than 40 times today and no answer. In the past I have never been able to get through to this number. In the past the 72 hour helpline have been able to book tickets for me but today I was told it is not possible, that is a lie. Why is it so difficult for people to get accessible seating tickets? Come on ticketmaster, you must do better and make it easy to get accessible tickets.Additional information:After 3 hours and 55 phone calls I finally got through and got a wheelchair ticket. It should not be this difficult. Standard seats are shown on the website, why not the same with accessible seats.

1
Date of experience: Jan 09, 2024

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