We purchased some collector tickets 4 months ago which were promised to be delivered a month before the event however up until now (3 days before the event) we havent received anything, and no updates whatsoever from ticketmaster. I tried to contact them a few times previously, but they stay silent, i tried again to contact their fan support and received a totally different message, Justin said it will be sent out sometime after the event. Firstly it doesnt make sense to receive collector ticket moments after the event, secondly, please dont promise something you cant keep. If i know this would happen, i would save hundred dollars to purchase a normal ticket. Disappointing.
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