If I could give this 0 and 5 stars I would. It was a simple query, I could not print my secure tickets. I googled for resolutions, and searched the site. I could not find one. So I logged a ticket, it asked for as much detail as possible. I provided some detailed info. I received an automated possibly ai generated response that was in no way related to my problem. Then replied "this does not resolve my problem" and provided the info again. Then a real customer representative bypassed the drivel up to this point, and after a couple of days sent me my tickets - that is how it should be done - please don't tell me all I am worth is some bot response. The money spent creating a chat bot with ai magic would be far better targeted on some good staff getting back to your customers quickly. So, 0 for the bot - 5 stars for the human.
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