My friend bought 2 $400 tickets to the Paul McCartney concert in Melbourne. The tickets were on his phone and he had a stroke. He can't speak and he can't write or use his phone, and I couldn't access the information on his phone.Despite informing them of this via email (that's the only way you can correspond to them) they required heaps of very private information which i reluctantly supplied to them. In the last email, they required permission from him to transfer the tickets to my phone. For the 3rd time, I told them he can't and they refused to issue any refund to either of us. I ended up having to buy a second (crappy) ticket. THIEVES. ZERO STARS. You've asked for me to respond to your latest advice. No point. Nobody listens. Nobody cares. I will be telling as many people as possible about this experience to let them know how disgraceful a business you are. People can't believe the way we were treated. ZERO customer satisfaction.
Claim your business profile now and gain access to all features and respond to customer reviews.
Ticketmaster is the largest global event ticketing company.
