I found Ticketmaster customer service incredibly unaccommodating and unfair. Not least because I was trying to resolve an issue caused by Ticketmaster. The customer service representatives did not make time to meaningfully understand or respond to the matter, rather, they provided zero assistance and spouted generic responses. Customers should not have to refer to legislation in order to seek a refund. And customers with less legal knowledge than me would definitely not have the resources to support their case.
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