My experience was great because I actually got to speak to a real person. I've had issues booking online with a Visa gift card so tried to contact the gift card supplier but could only get lost in the midst of their online "help" page. Then I did have trouble finding a direct phone number for Ticketmaster so finally rang the Capitol Theatre who put me straight through. The customer service person I spoke to, Aubrey, was very helpful even calling me back when I somehow cut her off!! If there is more of a chance and an easy way to speak to a real person, for me that's a plus.
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