My original (mailed) tickets were apparently despatched some time ago, but are still yet to arrive. However, by email, I received excellent service from Bianca Lovely Jhean, and then Giancarlo B, who were able to arrange Print-At-Home tickets to be emailed to me, as replacement for the mailed tickets. Their response was very prompt, appreciated, and the E-Tickets have successfully arrived. Very good service from Bianca Lovely Jhean, and Giancarlo B.
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