It's just not an easy system to navigate. Way to complicated for it's own good and particularly if anything goes wrong.Not being able to communicate with staff in real time suggests they ticket master is constantly being bombarded with clients looking for help to navigate their system.Please go back to a more simple format.Admittedly I gave incorrect email and staff were doing their best to assist me.The matter was totally resolved within a day or two with the help of staff wanting to help.Difficulty using the site may just be a generational thing I thought making contact to sort why issues could be simpler to avoid anxiety with people that are not so computer savvy.
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