I am very dissatisfied with our experience at the recent concert we attended on December 11th at the venue. I spent over $700 for two tickets, hoping to create a memorable first concert experience for my 10-year-old daughter. Unfortunately, the seats we were given had a significant, undisclosed obstruction. The Issue: Large speakers and related equipment were positioned directly in front of our seats, completely blocking our view of the stage and performer. Lack of Warning: There was no indication of an obstructed view when I purchased these costly tickets. This feels deceptive. Attempts to Resolve: We sought help immediately but were directed to the Information Desk, where the line was so long that we missed the entire opening act. A staff member told us to return to our seats and promised to reach out if alternatives were found, but we never received a call. We ended up watching the main performance from behind a speaker. For over $700, we expected to see the show. Instead, we had a frustrating and disappointing experience. This was a terrible introduction to concerts. I have photos to demonstrate the obstructed view. I strongly advise against purchasing tickets from this venue or promoter if there's a risk of similar seating issues. We will be seeking a refund.
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