Lack of assistance when required. Chatbot useless. No contact number to call, actually found a number to call via Chat GPT not on the website. Called that number and was disconnected by your system. Chatbot was unable to assist and informed me it would be escalated via an email. I received an email the next day. What if the show had of been that night? I did a booking for 11. What alot of palava for people having to sign up and create an account to accept their tickets. It was also not clear that my tickets did not have to be accepted for them to be active. Lost 5 solid hours trying to work it all out. I did not have email address for many of my guests which delayed the distribution of them. The recipients also commented that the system was a complete drama. There was also confusion on the ticket face as to how many tickets were purchased. (unfortunately I did not get a screenshot from the guest) Overall, a pretty crappy purchasing experience
Re: Your Chat Conversation - 28-19437/AU2 - Legends In Concert - Direct from Las Vegas
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