Very disappointing experience with Ticketmaster support. The responses felt generic and repetitive, and it often seemed like no one was actually reading my messages. I repeatedly explained that I couldn’t transfer my tickets due to a system glitch, yet I received conflicting advice — first being told transfer wasn’t possible and the buyer had to attend, then later being told transfer was available and to follow troubleshooting steps I had already completed on multiple devices.
After three days of back-and-forth with no real resolution, the only solution offered was PDF tickets, which could have been provided days earlier but were instead sent just hours before the event. To make matters worse, the phone number provided for support was disconnected. Overall, extremely poor customer service. I won’t be using Ticketmaster again.
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