Tried to buy tickets online through Ticket Master for a local community live theater performance. Horrible experience. TM required opening an account and asked for far more required info than needed to obtain tickets (selling info to 3rd parties?), giving them that info resulted in being time out and having to start over again. The area for filling in already had default fill in that had to be removed to enter your info (including credit card info) and also asked for the same info given previously elsewhere. Also trying to sell you other things along the registration process (another timed-out and start over). Finally got to the click to order. No summary of what you were ordering before clicking. With the above aggravation and repeat starts I didn't notice that the number of tickets had changed from 4 to 2 nor had I seen an area to choose the performance date in all the do overs. Do the tickets were for the wrong date and wrong number of tickets. I immediately tried to address the problem. Only recourse was to use the online chat. Which produced the worst incompetent robotic AI experience ever (and I use AI frequently). The idiot bot could respond to basically yes/no questions with long pauses in between, to asking for transfer of the general admission tickets to the only other performance date. Bot offered selling the tickets online and explained the process which including giving my acceptable payment methods and the bank had to be local among other requirements. I had declined buying ticket insurance (over half the price of each ticket), and given there was no summary of order prior to purchase, and there was no loss of ticket income, I thought it reasonable to simply change the ticket date to the other evening. Smoked the bot brain and it arranged for an "agent" to continue. Agent was obviously AI with, maybe 1 point higher intelligence level, who offered being able to transfer the tickets, keeping the same date, to friends or family to use for free, but would entail a 50% per ticket charge for the transfer. And I could purchase other tickets for the correct date. Lousy AI, lousy software, the app is loaded with buy more schemes. Buyers beware! I personally will avoid purchasing any tickets through "Trickery" Master and will share my experience with any venue using Ticket Master as there ticket agent. I hope others will do the same until ticket agency companies, esp TM, become more customer service friendly and less greedy.
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