I am not a French speaker, so I had ticketmaster.fr open in English. I tried to do a password reset on the website, and the email that I got did not contain any link to reset the password. It was a simple text with no link to generate a new password. I spent a day or two in panic, the customer service has been hard to reach and you are getting repetitive answers, they respond without reading your inputs carefully. Anyways, I changed the website to French and it did the trick: the email I got was usable. So, if you have the same issue: change the language to French at the top left corner, then proceed with the Forgot Password option. I hope I could help .
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