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Very disappointing experience with Ticketmaster. I purchased tickets during the presale for the Ani

Very disappointing experience with Ticketmaster.

I purchased tickets during the presale for the Anima event in Paris La Défense Arena. The website was set to English, but not all information was actually translated. Because of this, the seating map was misleading.

On the map, the standing area (“FOSSE”) appeared greyed out, which made it look like standing tickets were unavailable. Based on this, we assumed there were no standing tickets left and bought the cheapest seated tickets instead.

Later we discovered that “FOSSE” actually means standing area and that standing tickets were in fact available. When I checked the map again during the regular sale, the standing area was clearly displayed. So the issue happened specifically during the presale interface.

I contacted Ticketmaster within minutes after purchasing the tickets to explain that the purchase was a mistake caused by the confusing and partially untranslated interface. I even bought the correct tickets afterwards.

Despite this, Ticketmaster refused to cancel or refund the incorrect tickets and showed zero goodwill.

For a company of this size, this level of customer service is unacceptable. A simple cancellation within minutes should not be an issue when the mistake is clearly caused by a confusing platform.

Honestly, this experience makes me reconsider attending events in France through Ticketmaster. It’s not surprising that other Anima events sold out while the French dates did not.

Very frustrating experience.

Date of experience: Mar 04, 2026