Very disappointing experience. We bought first-class tickets online from Venice to Vienna at full price. Once on board, we were told that because we did not have a seat reservation, we could only sit in seats marked “last minute reserved until.” As the train got closer to Vienna, those seats became reserved, and we had to keep getting up and moving.In the end, our family was split up (my husband, my daughter, and I), which is unacceptable for a first-class ticket. This is not what you expect when paying for first class.The system really needs to be improved. First-class tickets should automatically include an assigned seat, or at least this should be explained very clearly in English at the time of purchase. I would not recommend this experience to other travelers.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.