Review Time
After buying a ticket to the wrong destination, they resolved the problem for me. Professional and friendly service. The best I've received in Austria in the last 30 years.
Wien Hauptbahnhof bei Kunden Service gegen 11.30
If I could give 0 stars I would.It was my ignorance not to know that if you don't book a certain seat they don't give you any, but since I paid 100 euros for a ride of 5+ hours I thought it would have been obvious that the company would give you one!The only way to know if a seat is booked is to check a little monitor above the seat, and most of the time they don't even work!Terrible experience, terrifying to be honest, the worse train ride of my life, never again.If this review could help someone to go from Italy to Vienna or viceversa take the bus or the plane, trust me. Italian trains are way better than this crap.
I booked a €260 a night single berth from Amsterdam to Zurich as an experience. It was a nightmare. I had a group around me playing loud middle eastern music all night, singing along sometime.No one on board does anything. None of sleepThat this is allowed to happen on this service is shocking. Instead of the special night I thought my premium ticket would provide, I found a poorly managed, sleep depriving overnight train ride that became more of an endurance test than enjoyable experience.
First (and last) Nightjet experience. Booked one of the new 'pods' for a journey from Munich to Münster. Arrived an hour late after a pretty uncomfortable journey. Staff do not make an effort to be quiet late at night and were rude when I embarked. During the initial ticket inspection the guard didn't read my ticket properly and got very snippy when I tried to explain that I couldn't have breakfast (which turned out to be measly) served to me at a time when I'd already have disembarked at my destination. She even accused me of being lazy and wanting a lie-in! The ladies' toilet was broken and by the time I boarded there was already no soap in the remaining toilet. This wasn't topped up at any point. Avoid this chaos at all costs - it's not worth it!
I am in Murssuschlag station with my 70 year old mother.There is a police issue and we are trying to get information on the best way home.My attention was drawn to the information office where your staff member was shouting at my mother!!!! That is unacceptable!!!! Yes there is an issue. We know. We have different questions due to not understanding the board. Your house rules are very clear about us passengers behaving properly and treating people with respect, yet an old lady must be shouted at like this for asking INFORMATION for Information!!! I am extremely disappointed and angry about this situation and it needs to be fully investigated with consequences!!!!!
Ilness of this country! They raised prices incredibly for daily 4 trains in row canceled and 5 th one with 1 hour delay for a 20 min route! Disgusting, 10 th world! Horrible , no customer service , no service at all. They do bella vita on our money and destroy our lives. Lost Interviews, missing work, hours in the city. The few positive reviews are so obviously paid and fake! DISGUSTING! We freeze, our kids wait us in kindergarten hrs because these incompetent! Datum of experience? Every day!!!!!
Very bad experience. I paid the full amount of €429.00 for train tickets, but I never received the tickets — neither on the website nor by email.I tried contacting customer service, but the phone number does not ring and emails do not go through.The money was deducted from my card with no booking confirmation. This is extremely frustrating and unacceptable.
OBB doesn’t let you reserve seats when you book tickets online, and once you get on the train, there’s no way to distinguish reserved seats from unreserved ones. So it’s basically a blind guess as to whether you’re sitting in someone else’s reserved seat or not. There are no names above the seats to indicate reservations—every seat just displays the departure and destination stations.You arrive at the train nice and early, find three seats around a table, put away all your luggage, get your snacks, drinks, phones, power banks, and everything else ready for the long journey—only for people to come over and tell you they’ve reserved those seats. So you pack everything up, grab your luggage, and find another table with three empty seats… only for more people to approach and tell you they’ve reserved those too.By this point, the train is packed, the WiFi doesn’t work, and the only place left where you can travel in peace is on the floor next to the toilets.
Still on the bloody train while writing this review. I believe you have found the perfect way to simply collect money without showing even the slightest respect for your customers. After just two journeys, it became clear to me how foolish you take us for and that your only goal is to take our money.When I book a ticket — and especially a Business Class ticket — I EXPECT the corresponding level of service. If you are completely incapable of properly operating your routes, of adding sufficient staff so that a single person does not have to run through the ENTIRE train, and of ensuring that supplies are handled correctly and on time, then simply discontinue the line or resign. Over the past years, you have destroyed a route that people once enjoyed traveling on.When, halfway through the journey, I decide to order something together with my fellow passenger and, despite having paid for Business Class, am told that half of the menu is unavailable, this is a clear indication of how much professionalism is lacking within your company. Even more so when one learns that your practices and company management lead to staff resignations and sick leave because employees can no longer endure your working conditions. In that case, it is obvious that you do not belong in this industry.Stop taking money while being utterly incapable of providing the services for which we, the fools, are paying.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
www.youcanic.com
carcomputerexchange.com
luxebiking.com
voguetechnics.co.uk
www.engineersupply.com
motorway.co.uk
rentifa.com
mauritius-rentacar.com
openferry.com
huntbikewheels.com