Flex ticket that isn’t flexible. I paid more than €100 extra for a Flex Nightjet ticket. After payment, ÖBB strongly pushes you to download your tickets via emails and big red buttons. Once you do, cancellation is no longer possible.No clear warning. No heads-up. Just flexibility gone.So what you actually buy is “flexibility unless you follow our own instructions”.This feels like a dark pattern, not customer-friendly design. I can’t imagine how many people fall into this trap.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.