We traveled today on an ÖBB train from Vienna to Venice in First Class, and the experience was deeply disappointing.From the moment we arrived, multiple ÖBB employees treated passengers with visible irritation, as if they were angry to be dealing with travelers at all. As tourists, we were given no clear explanation on how to locate our assigned seats, and staff showed little interest in helping or clarifying basic information.Most concerning was the complete lack of consideration for my wife, who is disabled and uses canes to walk. Unlike the accommodations clearly provided to other passengers, she was entirely disregarded, and no assistance or consideration was offered. This is unacceptable for a major European rail operator, especially in First Class.The onboard service was equally poor. When I attempted to purchase a simple bottle of water, the attendant was openly rude and hostile. The behavior strongly suggested a general dislike toward tourists, which made the experience uncomfortable and unwelcoming.Overall, the service quality was far below expectations, particularly given that this was a First Class ticket. Poor attitude, lack of assistance for disabled passengers, and unprofessional staff behavior made this journey unpleasant and frustrating.This experience was unbelievable and not what one expects from ÖBB.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.