tickets.oebb.at

Dear OEBB

Dear OEBB, traveling with your company was hell. I purchased first class tickets, no transfer, for me and my 5yo kid, aprox. one month before our trip to Terst. Two weeks before trip, you send me e-mail to inform me about some complications on track. So my brother in law, who is german native speaker, call your customer line to ask if I should cancel or rebook? Your employee inform us, its ok, maybe there will be part of the journey on bus or some delay.So, we have to change from bus to train and back six times, nothing like the first class and it will take from Trieste to Wienna more than 20 hours!!! Your "replacement bus servis for certain part of the trail" (??) in reality means bus from Trieste Centrale to Sežana. Then change to train to Logatec. Then change to bus to Ljubljana. Where your replacement services collapsed. Nobody knows anything, no relevant infos. Your replacement bus from Logatec was delayed, so we can't catch the Wienna train and another train was replaced by bus to Kranje again, then we have to change again and go by train to Villach. Delayed 22 minutes, so we mised train to Wienna and have to wait on the train station for 7 hour (and counting)! Thru night, with 5yo kid. Thank you very much, really. In fact I am writing this in Villach (1:52 a.m.), still waiting for train to Wienna. Currently more than hour delayed. With my kid trying to sleep on my lap. Maybe there is no train to Wienna, maybe we both are going to die here. Wienna - Trieste with Flixbus 6:45. No transfer. Trieste - Wienna with OEBB: >21 hours, 5 transfers. And again, I bought first class ticket, without any changes of vehicles! And your employee told us, it's not big deal, maybe some part of the road by bus and that's it. Are you crazy or WTF?! Why don't you tell us, you are not able to provide in current conditions any service and give me money back, so we can travel by bus. Or maybe walk. It could be faster.

Date of experience: Aug 15, 2025