Our night train was cancelled with one-hour notice. We were left stranded in the freezing streets of Basel with our baby and without any assistance. The first customer service operator we were in contact with hung up the phone on my husband and the second one was incredibly rude and tried to avoid all responsibility. Being a night train, we had to spend the night in a hotel before continuing the journey the next day on the German railway. The only information we were given is that we could travel the next day on the German railway with our cancelled OBB ticket but we were not provided any meal or any accommodation and it was made clear to us that we would not be reimbursed or receive any sort of compensation. OBB is a fraud of a company that disrespects its customers and all applicable EU regulations that are in place to protect customers. If you book a ticket with them, just know that anything can happen and you are on your own if things go wrong.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.