If I could rate with -5, I would, Nigh Jet, 1 hour late, after that, two people got stuck in a cabin, we tried to help them, there was no crew to be found, no hotline available till 6 am, I call at 6 am, the call support agent couldn't reach anyone, there is no such thing as panic button or emergency button, to contact someone, we strayed with the couple to offer comfort in the situation, they were panicked, I search the train multiple times hopping to find someone.. after 1 hour we told them we're going to take our seats and keep trying to reach the öbb crew. As we got to our seats, well surprise, someone just occupied them, and didn't want to move, I specifically booked those seats. " the train is not full, go search for other seats", that was the reply I get after saying nicely, "hello you're sitting in our seats". After a while I get a call from the call support agent from obb, still didn't reach anyone, I was put on hold, and after 10 minutes, one of the couple came thanking us for our help, in the end someone from the crew passed by, (by chance) and opened the door. How is it possible not to reach the crew? How is it possible not to have a emergency button to reach the crew as a passenger in distress?! How is it possible to choose your seat and not be able to sit there because someone takes them and refuses to move. After the door was unblocked, the support agent called to inform me, that they reached a crew member, and help is on the way...these people were stuck in a cabin since we took the train, it took 1 hour and 15 minutes for the agent to reach a crew member...imagine being locked in a small cabin, people passing by, not stopping or stopping for a moment to assure you that they'll get help and leave, and imagine not speaking the language... it's a scary feeling.They were grateful that we stopped and stayed with them, trying to open the door, and call ÖBB.Horrible experience, people with no empathy, education and lack of responsibility.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.