I gave 1 star because its not possible to give less. This is an AWFUL service. My father (almost 90 years old) booked a one person wagon lit with private bathroom on the way from Rome to Salzburg: no water in the bathroom. For a man who needs to go often to bathroom this was a major concern. However, he had no choice and decided to travel anyway. On the way back: booked a 3 bed compartment for almost 400 euro because wagon lit was not available. No shower, no private bathroom. And most importantly: no key. So he is compelled to go to the shared bathroom. The OBB AWFUL personnel assure him that they can let him back in the cabin when he is back from bathroom because THEY have the key. They do it once. After that they DISAPPEAR and when my father goes to bathroom at 1 am he is left locked out of the cabin for 2 HOURS. He was so desperate that he sat on the wc for more than an hour in the middle of the night after walking up and down the whole train in search of help. NOBODY was there to help. At around 3 am an AWFUL OBB woman shows up half dressed and with no apologies whatsoever lets him in the cabin. Last year on the way to Salzburg again he had almost 5 hours delay and - again traveling solo in a wagon lit- NOBODY gave him a coffee or anything to eat in the morning while this was included in the EXPENSIVE price he paid for that awful service. We complained and received OBB apologies. But now this is ENOUGH! Please do yourself a favor and avoid this absolutely appalling service which despises customers and treats them like ANIMALS. It is a shame to train companies and to Austria as a whole. Shame on you OBB!
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.