This is the most customer unfriendly company I've come across so far. They are unreachable. When I call the connection is disconnected, when I email there is no answer. I have booked a trip to Munich and I keep getting NOREPLY emails that the return trip on August 23 has changed. These emails are in German and only contain the notification that something has changed. It doesn't say what has changed. However, it contains a link to a German OBB site where more information should be available. I try to call it up in English, but then I get the homepage and the information is gone. I have the impression that the return trip has been cancelled, but I'm not sure. I call, I write, but I can't get in touch. It's to despair. I wanted to take the night train for the first time, but this is definitely the last time. I will never, ever travel with this company again and I advise anyone not to take an OBB train. It's a disaster. I'm considering cutting my losses and booking a plane.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.