While we understand that downgrades can happen, receiving incorrect information is unacceptable. We have lost trust in their services and will never use them again.We have used their Nightjet services several times for the Munich to Rome route. However, on each occasion, they have downgraded our sleeper wagons to seat wagons. This time, we received an email notification about the issue, so we decided to contact their support number. Despite calling them three times, they kept insisting that our wagon was not affected and it was a different one instead. In a last attempt, I even approached their ticket office in Munich a few hours before the train departure, and they reiterated that our wagon was not subject to any changes.To our dismay, upon boarding the train, we discovered that our wagon had indeed been downgraded to a seated one. This came as a shock to us, as we would have cancelled the tickets and made alternative arrangements if we had known in advance. Travelling with a 2-year-old and a 4-year-old in such situations is incredibly stressful.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.