These people are thieves. I mistakenly booked a ticket in the wrong direction (from Berlin to Vienna when I wanted to go from Vienna to Berlin). I immediately called the vendor, Trainline, who advised me to seek a refund from OBB within 24 hours. I did that. OBB, in a series of emails, told me that my type of ticket could not be refunded unless cancelled within 3 minutes of booking. I provided evidence that I indeed phoned Trainline within 3 minutes of booking. They refused to consider this, apparently because I would have needed to use the link for cancellation within 3 minutes, and this link, which would have appeared on the OBB confirmation, did not appear on the Trainline confirmation. The 3-minute rule is inhuman, and their interpretation of it is even worse.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.