We paid hundreds of dollars for my family of 6 to ride the OBB trains. We were on a scheduled train that made a connection to another train. The train ran late and it was physically impossible to make the connection as the train we were supposed to get on had already left when our train arrived. We had to jump on a different carriers train and pay separately for that. When I reached out to OBB, their response was, because it was only 5 minutes late, they couldn't give me a refund. 5 minutes late caused me to miss my other train... nothing I can do about it. This is fraud, theft, and morally unacceptable.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.