I had to learn through the news paper that all trains on the Berlin-Paris lines were canceled, because of work done on the rails.OBB never contacted me to inform that my pre-fully-paid booking was no longer valid. I had to call a toll telephone line to have confirmation of the cancellation.OBB never contacted me to proceed to the reimbursement of the fee I paid for the ticket. I called the toll line and learned It was impossible to be reimbursed through that service cause I bought my ticket on line on the official OBB website.I have had to ask a reimbursement for a train that have been cancelled through a form asking all the information OBB already knows!I don't hold grudge for the cancellation: I don't think OBB had any power in the source pb.But the customer information and service after that is absolute BS.Be sure I won't ever be a client of them and I'll find any occasion to make my experience publicly know. (I'd figured their national patrons must already know how much they suck; but since OBB does connections in other countries, there's a lot of EU citizen who have to be warned.)Avoid at any cost!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.