Our train from Munich to Bolzano on March 8 was cancelled due to a baggage handlers strike in Munich . It was difficult to get a reply regarding the refund process but finally got through one month later on april 10 and my refund was approved on April 16. It is now Jun 18 and I have still not received the refund. Their excuse my refund is still being processed, their overloaded with work because of route closures, strikes and storms. I'm pretty sure they have no intention of refunding me. I cannot recommend travelling with this train company and will not do so in the future. We were able to rebook our journey from Munich to Bolzano with Flixbus which was just as fast as the train and much more comfortable seats.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.