This company is a total fraud! As much as possible stay away from them. I paid for tickets in a machine in Vienna for a trip to Bratislava. The conductor/ticket controller claimed it to be unvalid, and forced me to pay a fine for 105 €. The machine unfortunately have bad translations from German to English, so one of my tickets were a discount ticket to a card I don’t hold instead of a «Comfort» ticket which I thought was better seats. I offered to pay the difference, but the angry man refused to listen and to execute good judgment of the situation. The customer service just said it’s important to treat all customers fairly, so therefore they will not give refunds, and that this would be their final answer to my case. Unless you want a extra cost for 105€, choose another transportation company.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.