I would love if these Night Trains become good. However, with ÖBB specifically, I had a nightmare experience on this very route, where they spammed me with SMSes and emails starting 10 days before every day that the platform changed (again). Somehow, they couldnt tell me that my sleeper carriage couldnt ride though because I found out on the platform. Not by anyone telling me or any other passenger, btw, but by the fact that my carriage was simply... missing.Instead, there was a sitting carriage. Later, when the train staff was finally available to speak to, they were extraordinarily rude, they couldnt tell us whether we'd be able to just get our money back and not go, and flat out forbade us from sleeping in any of the bed spaces that were still available and remained empty for the entire ride. There was one older lady and one mother with a small child, not even they were given a space, despite asking for one. In the sitting carriage, the flickering blueish lights were on for the whole ride (the light switch worked, they said, they just "couldnt" turn it off. No explanation, not even "we cant legally do that", just said that they couldnt and left). Another passenger asked to their turned backs: "You do know that this is what they do in Guantanamo, right?", and all of the passengers laughed.Needless to say, I slept on the train floor with my jacket covering my face.We all tried to be very polite to the clearly overworked staff, but it was extremely clear that this kind of thing was a very common occurrence and that they simply didnt give a sh*t. There were so many things that were awful about the ride, this comment would stretch out for far too long. I got a 30% (!) refund three weeks later. F*** them.In summary, I travel by train a LOT and in a lot of European countries. My experience with the ÖBB was by far the worst out of any of them, not even close (and I used to take the DB weekly a few years ago). The Swedish night "Snälltåget" was waaaaaay more "snäll". I would try ÖBB again, but that night genuinely scarred me. Even for someone that loves trains this much, I dont think I will dare to take the ÖBB Nightjet for the next five years atleast. On the routes where only ÖBB is available, I will have to resort to flying (shudder).
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.