Our 22:02 Salzburg HBF service from Vienna airport was cancelled at late notice due to track works. I understand the need to do emergency maintenance but the apathetic reaction of staff to this situation was disappointing. ÖBB staff were utterly unhelpful in securing alternate travel arrangements or emergency accommodation. We managed to cobble together a journey to Salzburg the following day; ÖBB had not sufficiently increased the capacity on the Salzburg services they were running after a number of cancelled services. This resulted in significant overcrowding. Additionally, despite reserving seats, the carriage we had booked on was not coupled to the train. The end result was a uncomfortably hot, cramped, standing journey to Salzburg over three hours. ÖBB needs to significantly improve its communication and commitment to serving its paying customers.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.