I left my backpack on a train - I found out about it 10 minutes later, ran to their Lost and Found counter at the Hauptbanhof thinking the faster I am, the faster they can locate it before somebody snatches it. How wrong I was because that is not how it works in Austria. I thought they would contact the train conductor or driver or some staff they have at the stations to check the compartment (I knew exactly where I left it). I was travelling with two small kids and had a lot to handle so the idea that all my important things (money, cards, IDs, phone, ...) are left to be stolen was terrifying. When I found out about the loss, I left my husband with the rest of the luggage and my older daughter and ran quickly to the counter with a baby still in a baby carrier. The staff of OBB told me they do not have phone numbers or other means of communication (!!!) for the trains and told me to fill out an online form!!! You are telling me that a professional company in a developed country in the 21st century does not have a way to quickly contact the train?? The train had just left the station where I got out and was continuing to Salzburg which was a two-hour journey so the chance that the backpack would still be there at the end of the journey, or even after a few days when somebody checks the online form, was ridiculous. The staff had a desperate tourist-mother with a baby on her chest in front of them and all they said with a stone face was: "you are not the first who lost something on a train"... So thank you Austria and your train company for this ridiculous approach, in the 21st century!! I should have told them there was a bomb in the backpack and see if they would also say that they are not be able to contact the driver/some other staff and locate the bag.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.