contacted the company ÖBB, and they replied that it is not their responsibility. This is terrible, especially considering the incident happened in the first-class carriage.To whom it may concern,I am writing to report a theft that occurred on board a train traveling from Vienna to Budapest Keleti on July 25th, 2025.Train: RJX 61Carriage: Wagen 26 – Seats 81/82Departure time: 11:40 AM from ViennaArrival time: 14:19 PM at Budapest KeletiUpon arrival in Budapest, I noticed that my backpack had been stolen during the trip. I searched for assistance at the train station but was unable to find any immediate help.Later, upon arriving at my hotel (Budapest Marriott), the staff kindly assisted me and contacted the train station. Fortunately, the backpack was found inside the train’s restroom, but unfortunately, my Dell laptop and a pair of valuable sunglasses were missing.These items are of great financial and personal importance to me.I would like to know if there is any possibility to access the security footage from inside the train, especially in or near Wagen 26, to help identify the individual(s) responsible for this theft.I have attached my train ticket to this email for your reference.Please let me know what steps I should take next or if any formal complaint is needed.Thank you for your assistance.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.