I booked a ticket for a trip using OBB. There was an issue with someone else that was doing the trip with me so first instinct I undo the buying of the ticket, which is possible within 3 mins of buying it (it's what's said in the app).After it is done, I lose the ticket and see I have no money back in my account. I call OBB and they say I downloaded the ticket (lol) and so I wasn't elligible for a refund, when the only thing I did was open the app and click undo. And even if I did so, why was the "undo with refund" option available?
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.