The worst company and customer service ever ! We had train tickets Vienna- Hallstatt and due to recent construction, they cancelled our original trains and the new route would have involved taking 3 different trains to get to destination or 2 trains and a bus or even two buses, which was ridiculous. We got email notification about the change 3 weeks prior to our trip. We are traveling with my 73 yo mother who has mobility issues and their proposed new schedule was simply not acceptable to us. Jumping from one train to another train to yet another train with 6-10 minutes intervals in between transfers was simply ridiculous. We then decided to cancel the trip to Hallstatt and I called their customer service and I asked for a refund. There is no way to get a hold of them by email. The don't provide one. The only way is by phone. And then you get an employee with such a strong German accent that you can barely understand what they are saying in English. But the response was no refund, because we had Sparschiene tickets. I get that those are non-refundable, but it was the company's fault of changing our route, so apparently that does not count. What a BS ! Coming from the US, I am reminded that Austrian's customer services are just terrible. In US, they would have taken responsibility and refunded you. We were initially planning to just go to Salzburg instead of Hallstatt, since they had a direct train from Vienna, however the OBB guy would not even accept changing our route. We are cutting our trip to Austria short and never again ! There are other European countries who treat tourists better than Austria.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.