We had reserved a seat for the first time in an EC train from Salzburg to Graz. But against our reserved seats neither our names nor reserved was mentioned. It was just like any other non-reserved seat and due to that other people were sitting there and some of which didn't even move even after we showed them our reservation. They charged 3 euroes per seat for reservation but neither do they mark the seats nor do they bother to write the names. In another train journey some seats were marked as reserved even though they were not! Either you do not charge to reserve seats or if you charge you provide a proper service for the amount you charge. I'd have rated a zero or minus 5 stars if there was an option! One more 0 for customer satisfaction.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.