I am utterly disappointed by how they handled my case. I’ve been a regular passenger for over 10 years, since I was a schoolgirl.While traveling between music concerts, I accidentally left my weekly ticket and additional one-way tickets in another wallet. The ticket checker publicly announced my full legal name and said I could send photos of the ticket later to resolve it. I couldn’t find one of the one-way tickets that day due to the crowd and stress.I sent photos of my weekly ticket to the company, but they rejected them, claiming it wasn’t “personalized.” Later, I sent bank statements showing my name and the date/time of the ticket purchases (including one bought 10 minutes before I was fined), but they ignored it. Months later, I called them, thinking the matter was resolved, and they said I still had to pay the fine and the agency says the direct bank evidence is not proof but this is actually personalization.I contacted another agency, but even with clear evidence, they said nothing could be done. They refused to reduce the fine until my mom intervened herself and mentioned that the collection agency had sent notices to a completely wrong, unregistered address—I never received anything at my actual address. I also provided my ticket history via apps and Vorteilscard. They also complained that my mom wasn't supposed to "intervene" on her own accord.As a musician who travels often and had several big concerts that week, I feel completely mishandled and misled. The added stress from this company was atrocious.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.